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Privacy Policy

At Island Pride, we respect your privacy and are committed to protecting your personal data. This Privacy Notice explains how we use and process your data when you use our website, social media channels, or attend our events and other services.In this notice, whenever you see the words 'Island Pride,' 'we,' 'us,' or 'our,' we are referring to Island Pride Limited

 

.Please take a moment to read and understand this notice carefully. If you have any questions, don't hesitate to get in touch.

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1. Introduction and General Terms

Island Pride is dedicated to protecting your personal data. When you provide us with your information, we are legally required to use it in line with all relevant local laws concerning data protection, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation.

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The Data Controller is Island Pride Limited. 

 

This Privacy Notice outlines how we collect, process, and protect any personal data you provide to us, whether online, over the phone, via email, or in person at our events.

 

This notice applies to all personal data we process, including data from customers, event attendees, partners, and suppliers.

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2. Who Are We?

We are Island Pride. We operate the website islandpride.com and our social media channels to promote and manage our events.

 

To contact us, please see our Contact Us page or email us at info@islandpride.co.uk.

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3. What Personal Data Do We Collect?

The categories of personal information we collect include

  • :Contact Information: Name, email address, home address, and telephone number.

  • Transactional Information: Billing address and payment details for ticket purchases or merchandise

  • .Event Information: Your attendance records for events, dietary requirements, and accessibility needs.

  • Technical Information: Data from your visits to our website, such as pages accessed and device information, including IP addresses.

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We will use the information you provide to deliver our services and fulfil our obligations to you, such as processing your event bookings and providing event-related communications.

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4. How We Use the Personal Data We Collect About You

We will use the personal data you provide for administration purposes, namely to:

  • Process your event bookings and payments.

  • Send you updates regarding the status of your booking.

  • Provide you with essential information about the events you're attending, such as timings, location, and important updates.

  • Deal with your enquiries and requests.

  • Ensure the safe and secure use of our website.Prevent fraud.

  • Contact you for any other purposes you have specifically agreed to.Enable third parties to carry out technical or logistical functions on our behalf (e.g., ticketing platforms, security services).

  • Facilitate your participation in competitions or giveaways.

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5. Our Lawful Basis for Processing Your Personal Data

We will only use your personal data when legally permitted. We may use your personal data in a variety of ways that enable us to provide our services to you or to prevent fraud. We may also process your data when it is necessary for our legitimate interests and your fundamental rights do not override those interests, or where we need to comply with a legal or regulatory obligation.

 

Please note that we may process your data for more than one legal purpose depending on the specific reason we are using it.

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6. Will Island Pride Share My Personal Data with Anyone Else?

We will not share your personal data, except:To regulatory and law enforcement agencies where legally required.To third parties who we use to provide services, including but not limited to, our ticketing platforms, payment processors, and email systems.With artists, venues, or other partners for specific events you have purchased tickets for, but only when it is necessary to fulfil the service.Where legally required, you will have the option to 'opt in' or 'opt out' of your personal data being shared.

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7. How Long Will Island Pride Keep My Personal Data?

We will hold your personal data only for as long as is necessary to fulfil our contractual obligations to you or for as long as we have a legitimate and lawful purpose for doing so, to allow us to comply with our retention policy and satisfy any legal requirements. When it is no longer necessary to keep your information, we will delete or anonymise it.

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8. International Transfers

To provide some of our services, we may use third-party providers located in countries outside the UK and EU. However, we will ensure that contractual or other safeguards are in place to ensure your personal data is adequately protected and that you have enforceable rights and effective legal remedies.

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9. Competitions and Giveaways

To participate in our competitions or for us to send you prizes or materials, we may ask you to provide personal data such as your name, email address, age, and postal address. We will process this data on the basis that it is necessary for the legitimate interests we have in promoting Island Pride and our events. Unless you have agreed to receive marketing emails from us, your personal data will not be retained on our files after the competition has ended. You can unsubscribe from non-transactional emails at any time.

 

10. Children

Our events are generally for adults, and we do not knowingly collect personal data from children under the age of 18.

 

11. Security and Confidentiality

We are committed to ensuring the security of your personal data and have put in place appropriate security measures to prevent it from being accidentally lost, used, accessed without authorisation, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and are subject to a duty of confidentiality.If you ever suspect or become aware of a security incident (e.g., your password is stolen, or you receive a suspicious communication), please let us know immediately using the contact information provided below.

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12. Linking to Other Sites

Our website and social media channels may contain links to third-party websites that are not operated by us. This Privacy Notice only applies to personal data collected by Island Pride Limited.

 

13. Your Rights as a Data Subject

Under data protection laws, you have the following rights:

  • The right to be informed about how Island Pride collects and uses your personal data.

  • The right to access the personal data we hold about you.The right to rectification if any of the data we hold is inaccurate or incomplete.The right to be forgotten (the right to ask us to delete your personal data).

  • The right to restrict (or prevent) the processing of your personal data.

  • The right to data portability (obtaining a copy of your data to reuse with another service or organisation).

  • The right to object to us using your personal data for particular purposes

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.In most cases, you won't have to pay a fee to exercise any of your rights. However, if your request is unfounded or excessive, we may charge an administrative fee or refuse to comply with it.  We will provide a reason if we refuse your request.If you have a complaint or would like to talk to us about our use of your personal data, please contact us. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or the relevant supervisory authority in your country.

 

14. Can I Update, Correct, or Delete My Personal Data or Contact Preferences?

The accuracy of your personal data is important to us. If any of the information we hold about you is inaccurate or out of date, or you wish to amend your contact preferences, please contact us. You may also request that your personal data be removed from our databases.Please address any requests or questions about this Privacy Notice to the Data Protection Officer via our Contact Us page or at the address below.

 

15. Information About the Use of Cookies

Our website uses cookies to identify you and distinguish you from other visitors, which helps to improve your user experience. A cookie is a small file that we place on your computer if you agree. We use "Necessary," "Analytical," and "Third-party" cookies. You can amend or withdraw your consent for any of the cookies we use in your browser settings at any time, but please be aware this may affect the performance of our website.If you have any questions, comments, or requests regarding our use of your personal data, please contact us via email at: info@islandpride.co.uk.

 

For further information regarding the processing of personal data, you can contact the UK Supervisory Authority, the Information Commissioner's Office (ICO).

 

16. Changes to Our Privacy Notice

This Privacy Notice may be updated from time to time. It is your responsibility to check it frequently on www.islandpride.co.uk and each time you provide us with personal data. Where legally required, we will notify you of any significant changes.

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Last updated 3rd September 2025
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